Modern Customer Service with Microsoft

Redesign your customer & agent experiences through our expert‑led Contact Centre Envisioning Workshop.

Modernise Your Contact Centre

Customers now expect fast, seamless, and personalised service across every channel, but disconnected systems, rising demand, and operational complexity make that harder than ever.

Our Microsoft‑aligned Contact Centre Envisioning Workshop helps you re‑imagine how your service teams operate, reduce friction, and build a clear roadmap to a more connected, efficient, and resilient contact centre.

20%

growth forecast for the UK CCaaS market by 2034.

68%

of contact centre interactions will be AI‑assisted by 2028

80%

of routine service issues will be solved by AI by 2029.

What’s Holding Contact Centres Back?

Customers want issues resolved quickly, agents want tools that help them succeed, and leaders want visibility and control. But many organisations face similar challenges:

Fragmented systems and data create inconsistent customer experiences

High effort for customers and repetitive work for agents

Limited visibility into journeys, workloads, and performance

Operational pressure from rising contact volumes

Legacy metrics that don’t reflect real customer outcomes

Why Customers Are Investing in Microsoft‑Powered Contact Centres?

Dynamics 365 Contact Center brings intelligence, automation, and efficiency to every engagement channel in the CRM solution of your choice.

Rising customer expectations:
Customers now expect fast, personalised, seamless service across every channel.

AI and automation are reshaping service:
AI is streamlining triage, routing and agent assist, reducing manual effort and improving quality.

Increasing demand and operational pressure: Growing service volumes and limited agent capacity require automation and unified platforms.

Tightening compliance and security requirements:
Organisations need secure, compliant, UK‑based solutions to meet GDPR, PCI and FOI standards.

Your CCaaS Envisioning Workshop

Our structured, hands‑on workshop gives you clarity, alignment, and a clear path forward, all built around your real challenges, personas, and scenarios.

What’s Included?

Pre‑workshop discovery: objectives, personas, and scenarios
Mapping your customer and agent experience
Identifying friction points, failure demand, and operational gaps
Reviewing your current channels, tools, and processes
Live demonstrations of Microsoft Dynamics 365 Contact Center.

What You’ll Walk Away With

A vision canvas tailored to your organisation
Prioritised opportunities for improvement
A practical roadmap for building a modern, connected contact centre
Clear next steps, aligned to measurable outcomes

Book now

Learn more from our ebook

What It Means for You

Faster, more consistent resolutions, reducing customer frustration and improving service quality.

Clearer visibility across every journey, helping you identify gaps, trends, and root causes.

Lower operational cost and complexity, by consolidating systems and streamlining workflows.

A confident, empowered agent workforce, supported by better tools, context, and insights.

A connected platform that’s easier to scale and manage, built on Microsoft-native capabilities.

Book your Envisioning Workshop today

A modern contact centre starts with a clear vision. Book your session today and discover what’s possible with Dynamics 365 Contact Centre and Node4.

Why Node4 for Contact Centre?

Deep Microsoft Expertise

As a Microsoft Inner Circle Partner, we bring proven capability across Dynamics 365, Power Platform, Teams, and Azure, with direct access to Microsoft’s innovation roadmap and funding programmes.

One Partner, One Platform, Total Accountability

Unlike multi‑vendor setups, Node4 owns the full stack: Contact Centre, CRM, voice, SIPLink connectivity, AI and managed services. This offers seamless delivery and ongoing performance. ‘

Enterprise‑Grade Voice Built In

With our SIPLink carrier‑grade telephony and Azure Communication Services integration, customers gain reliable, compliant, UK‑based call routing and PSTN connectivity as part of a single unified solution.

Proven, Low Risk, High-Impact

Our Envision → Discover → Deploy → Manage pathway reduces complexity and accelerates value. You get clarity, speed, and measurable outcomes from day one.

Designed for Regulated & Public Sector Needs

From GDPR and FOI to UK‑sovereign voice and secure hosting, Node4 meets the compliance expectations of healthcare, local government, education, housing and other regulated industries.

Value Beyond Implementation

Our Maintained, Monitored and Managed service tiers ensure your Contact Centre stays optimised, updated and evolving, with proactive monitoring, evergreen management, and AI tuning.

First Contact Resolution (FCR)

Customer Satisfaction (CSAT)

Net Promoter Score (NPS)

Emotional Recovery Score (ERS)

SLA Compliance

Average Handle Time (AHT)

Agent Occupancy & Efficiency

Metrics that improve

See how CRM and Contact Centre work better, together.

Extend your Contact Centre Envisioning with a CRM and see how Dynamics 365 CRM and Contact Center work together as one integrated, AI‑powered service solution.

Ideal if you’re exploring CRM modernisation alongside Contact Centre transformation.

Learn more

Book your envisioning session today.

Speak to a specialist

Get in touch

If you’d like to know more about our contact centre offers or our wider range of services contact us using the form.

Our team of certified professionals will be happy to help with any query you may have.

info@node4.co.uk

Sales: 0345 123 2222

You can also learn more about our range of services, including our IT security, data centre services, colocation hosting and managed IT services.