Business Broadband FAQ | Node4 Data Centre Solutions

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What broadband speed will I get?
Although services are commonly advertised as “up to” a certain speed, the actual speed you will get depends on a number of factors including how far your premises are from the telephone exchange and the quality of the phone line.  We can give you a good indication of what speed you can achieve by putting your phone number into our ADSL checker.
Once the service is live the line speed will fluctuate during the first ten days as it determines the fastest speed that can be consistently supported.

How long does it take to install?
Typically broadband services go live 7 working days after an order is placed.

Can I get a faster install?
In critical scenarios broadband installations can be escalated.  There is a one-off charge for this “fast-track” service which can only be used once you have been given a provisional installation date.  There is no guarantee that the service will be installed any quicker but the charge will only be applied if the service is activated before the original installation date.

I already have broadband from another provider – can I transfer to Node4?
Of course.  All you need to do is contact your current provider and ask for a MAC code (Migration Authority Code) and pass the details over to us.  We will then migrate your broadband service onto the Node4 network.

What happens if I want to cancel my service?
Contact your account manager who will send you a cancellation form for signing.  If the DSL service is being ceased completely (i.e. not migrated to another provider) there is a clear line charge of £30.  This is something we get charged and simply pass it on.

What hardware do I need?
Our business broadband service is “wires-only”.  However through our accreditations with several manufacturers, including Cisco and Juniper, we can provide routers and firewalls to go with your service.  As well as being able to supply the hardware we have a professional services team who can provide pre-configuration and installation services.

Our Solutions

ConnectFAST

National high speed and capacity uncontended Internet connectivity using Ethernet and EFM.
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ConnectMPLS

Private, scalable, flexible and resilient Class of Service enabled site-to-site MPLS network. Learn more »

Business Broadband

Cost effective, readily available Internet access using FTTC, ADSL2+, ADSL Max and Annex M. Learn more »

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Node4 Network

Find out more about our robust, flexible and scalable MPLS core network.

Node4 Network

Find out more about our robust and flexible MPLS core network .

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  • General enquiries: 0845 123 2222
  • Support: 0845 123 2229