Node4 is well-known for our deep technical expertise which allows us to boost and support our customer’s existing teams.

Working closely with you, we can remove or share the complexities of planning, building, and managing your IT infrastructure.

The managed service wrap through which we deliver our solutions carefully considers every aspect from establishing your business requirements then seamlessly integrate our solutions into your business.

This is all offered with on-going management to ensure you are running at optimum performance to make your business more efficient, resilient, and flexible.

Led by technology experts, we have extensive experience in the design, build, and management of business-critical systems, including operating systems such as Linux and Microsoft Windows, web server software from Apache to Nginx, and virtualisation software such as VMware.

 

Our technicians are also certified experts in public cloud services such as Amazon Web Services (AWS) and Azure.

We never put our customers in a box. Many businesses are similar, but they are never the same. That’s why we get to know your business goals and work alongside your IT team to deliver the right solution for you. It just makes sense.

Designing the right solution

Our professional services team make it their first priority to understand your business goals in order to design the right solution for you. It’s not a one size fits all approach but rather a bespoke service to suit your current and future requirements.

We work with your senior leadership team and focus groups from relevant departments to make sure that we get you the right fit to boost business, not stall it. The Discovery Framework we use ensures we take every step to fully understand your business and the technical requirements you need.

The Discovery Framework


1

Strategy Sessions

Strategy Sessions

We meet with you to build a solid strategy alongside you and your IT team to make sure that we understand your exact requirements.

2

Define Goals

Define Goals

Our team of experts will work with you to fully understand your goals. We will help you to define both the business and technical requirements needed for your project to function.

3

Risk Assessment

Risk Assessment

We run thorough risk assessments to identify potential business risks: How can we design it to mitigate security? Are there any bottlenecks? What about disaster recovery? Etc.

4

Cost Forecasting

Cost Forecasting

Managing cost is key to the success of implementing technology. We work with you to forecast the cost of the project at various milestones and final expenditure; making sure that your solutions come within budget.

5

Audits

Audits

We audit your infrastructure to establish its current performance, identifying any deficiencies or bottlenecks, and ensuring that everything is working at optimum efficiency, ready for new solutions.

6

Feasibility Studies

Feasibility Studies

Once we understand your requirements, we look at whether the planned solution is viable, what technology would best suit the project, and the cost involved.

7

Plan/Solution Design

Plan/Solution Design

We identify what your project will look like from the technologies involved, the architecture and working practices. We then work with you, through a series of workshop sessions, to design the best, bespoke solution to meet your requirements.

1 Strategy Sessions

We meet with you to build a solid strategy alongside you and your IT team to make sure that we understand your exact requirements.

2 Define Goals

Our team of experts will work with you to fully understand your goals. We will help you to define both the business and technical requirements needed for your project to function.

3 Risk Assessment

We run thorough risk assessments to identify potential business risks: How can we design it to mitigate security? Are there any bottlenecks? What about disaster recovery? Etc.

4 Cost Forecasting

Managing cost is key to the success of implementing technology. We work with you to forecast the cost of the project at various milestones and final expenditure; making sure that your solutions come within budget.

5 Audits

We audit your infrastructure to establish its current performance, identifying any deficiencies or bottlenecks, and ensuring that everything is working at optimum efficiency, ready for new solutions.

6 Feasibility Studies

Once we understand your requirements, we look at whether the planned solution is viable, what technology would best suit the project, and the cost involved.

7 Plan/Solution Design

We identify what your project will look like from the technologies involved, the architecture and working practices. We then work with you, through a series of workshop sessions, to design the best, bespoke solution to meet your requirements.

On-boarding

It’s not the right solution unless it’s introduced into your business without any disruption to current operations. The key fear for most businesses is the initial chaos that any new solution may bring. That can be avoided with our well-managed seamless integrations and project management.

Our comprehensive portfolio of skills means that our technical experts are able to fully understand your current IT posture to ensure a no-hassle integration and no negative effect on business operations when we introduce your new solutions.

We work through a strict on-boarding process with you to make this a reality.

  1. Proof of concept
    We don’t leave anything to chance. The first stage of integration is a proof of concept and evaluation to thoroughly test the solution.
  2. Configure & Document & Deploy
    We make sure it is configured correctly and deploy it to production.
  3. Handover with Managed Services Wrap
    Once signed off, we onboard the team supporting it (either Node4 team, or your own) then provide you with a managed service wrap to ensure you are receiving the service you asked for. Your solution is now ready to go live.

We’re constantly looking for opportunities where we can sell-in infrastructure and support services to prospects and clients, so we definitely see our partnership with Node4 being long-term. Increasingly, clients are turning to The Unit to design, build, secure, and support complex infrastructure environments as part of their requirements, and we see Node4 as key partners to facilitate this.

I would highly recommend Node4 to other business owners because of their level of technical expertise and exceptional customer service support. They’re always happy to take time out to visit our customers on site, which has impacted our customer loyalty hugely.
Node4 has demonstrated that it can offer more than just boxes and wires. They are experts in this field, who take the time to understand our business inside out.

Jim McCall Managing Director The Unit

Managed Services Wrap

Our technical experts look after the on-going management of your solution to ensure that they are consistently performing to the expected standard. You can choose the level of service based on requirement and budget.

Our managed cloud and hosting services enables you to focus on business, with Node4 as a single point of focus for all you managed infrastructure support, from security to performance.

Monitoring your IT and cyber security 24/7

In the heart of Node4 lies four, multi-million pound facilities that operate 24/7 to monitor and protect the health and security of your critical infrastructure. They are managed by experts, cover every Node4 solution, and are governed by SLAs that ensure any customer contact or perceived threat is dealt with promptly and expertly.

They monitor your full network to keep you operating at peak performance, avoiding any issues before they hit your business and bottom-line.

Our market leading technologies and the technical expertise of our IT engineers supports this.

Developing and maintaining your own NOC (Network Operations Centre) or SOC (Security Operations Centre) can be extremely expensive. Node4 can detect, contain, and circumnavigate any IT threats as well as analyse and communicate them to you in regular reports.

What sets our operations centres aside?

They aren’t managed by first-line responders or outsourced. Our master-accredited engineers answer your call. You are talking to the right person from the get go so issues and queries can be resolved correctly and immediately.

We are local. We are placed strategically around the UK in Node4’s different state of the art data centres so that we can be deployed at speed should the need arise.

Benefits

  • In-house team of dedicated available operators
  • Technical knowledge of the full service offering
  • Immediate issue response and quick resolutions
  • Local call centres strategically placed around the UK

SOC

Security Operations Centre
360o visibility of your security

NOC

Network Operations Centre

24/7 uninterrupted network services

Managed Public Clouds

There are a wealth of benefits gleaned from the efficient business use of public cloud services if you know how to take advantage of the opportunities on offer whilst avoiding the pitfalls.

Don’t let issues such as how to choose the best platform, security considerations, SLAs, and more distract you from your core business or put you off.

Node4 can help you to get the very best out of your experience by finding, supporting, and managing the right cloud platform to suit your different business needs. From Amazon Web Services, to Azure, and beyond, our experts will help you find the right solution to save your budget and increase your agility and flexibility in today’s marketplace.

Open Source

Did you know that Open Source systems power 63% of all Internet facing web servers?

(NetCraft January 2017). Many of these Open Source systems will be business critical and revenue generating. Node4 have supported web facing Open Source systems for over 10 years and have experience in dealing with situations that may take less experienced users days of Googling.

Open Source Support Includes

Node4’s support services for Open Source systems goes beyond the Linux Operating System to include the web, database and cache layers.

From self service “all-in-one” solutions such as cPanel, all the way up to fully redundant, highly saleable, and load balanced clusters, Node4 can advise on how to deploy, configure and maintain your application. We also provide monitoring, and first, second, and third line support to enable your teams to do what they do best.

Included

  • Linux distributions: RedHat Enterprise, CentOS, Ubuntu and Debian
  • Web Layer: Apache, NGINX, PHP, Python
  • Databases: MySQL, PostgreSQL, MariaDB, XtraDB, Mongo
  • Cache: Varnish, Memcache, Redis

Hub

Latest news, blog, events and insights...

Events
12th of July 2017

Public Sector Cloud Conference

Join us for the Public Sector Cloud Conference where experts...

News
7th June 2017

Node4 opens new office and Security Operations...

Node4 announces the opening ceremony of a new office and...

News
6th June 2017

Node4 strengthens managed service capabilities with Onomi...

Node4, has completed the investment in Nottingham based Database Managed...

News
31st May 2017

Node4 Certified with Cloud and Managed Services...

Node4 achieves Master Designation worldwide to sell and deliver UC...


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