*

Options

Network Status

  • Issues with Internet Transit 16th March at 22:26 16/03/10 at 23:43 Read more...
  • Planned Maintenance Friday 19th March Affecting DC-3 (Wakefield) Colocation Customers 10/03/10 at 11:02 Read more...
  • Postponed Planned Maintenance Sunday 7th February Affecting DC-3 (Wakefield) Colocation Customers 11/01/10 at 12:13 Read more...
  • 21CN Network Upgrades Affecting BT IP Stream DSL Customers 17/11/09 at 11:19 Read more...
Read All Announcements
Call Technical Support on: 0845 123 2229

Technical Support

Node4’s team of Cisco and Microsoft engineers is on hand to help with whichever service you have.

FAQ's

Refer to our Frequenty Asked Questions pages to solve common issues and queries.

Network Status

Before contacting us, check our Network Status page to see if there is a known issue that we are working on.

How to Contact Node4

All technical support queries should be accompanied by a support ticket.

Using your unique ticket ID you can track the progress of your incident using our online helpdesk system. You can raise a ticket by logging onto the helpdesk system at:

http://support.node4.co.uk/

with your username and password.

We’ll update the ticket at key stages in the process and send you email updates as well.

If you don’t have a username yet, just email your support query to support@node4.co.uk and we’ll create an account and support ticket for you and email you all the details.

You can also contact us on:

0845 123 2229

Incident Management

For more information about incident management, download our Fault Reporting and Management Handbook.

The level of support (including hours of cover) will vary depending on your service and level of cover. Click here to download the details of cover for our various services. To change your level of cover, call your account manager for more information.

Consultancy & Installation Work

Our engineers also offer consultancy and installation services. Contact your Node4 Account Manager for more details.

Access to the Node4 Datacentre

If you require access to the Node4 Datacentre for hardware installation or maintenance purposes, please raise a support ticket to arrange a visit. Please remember to bring photo ID with you.