Here at Node4, we place great pride on our excellent levels of support. Our highly qualified technical support team will work with you throughout, from implementation to ongoing management and monitoring to allow your business to achieve the best out of your product or service.
All incidents raised with Node4 will be tracked using our web-based helpdesk system.
Our preferred method of contact is for you to raise your own support ticket on this system via our support website .
If this is not possible, you can contact us via email (firstname.lastname@example.org) or telephone (0330 008 0001 during contracted support hours only). Our technical staff will raise a support ticket on your behalf.
Each support incident will be assigned a unique ticket ID. Please quote this ticket ID when:
- Requesting a progress report
- Calling back to say that the fault has been cleared
- Providing an update to a Technical Support Engineer
Use the ticket system to:
- Log technical faults
- Request changes
- Request remote hands
- Request access to the datacentre
Please provide your account manager with the details of who you would like to have access to the support desk and what rights they have (e.g. can they raise access requests for themselves etc.) and we will set up accounts on the helpdesk system
Network Operations Centre
At the heart of support is our network operations centre which is situated across multiple sites .
With our network monitoring solution N4Monitor, your businesses can track various elements of the network.
Find out the latest status on network services by subscribing to our RSS feed or request technical support assistance. Visit www.n4status.com
With a exceptional level of support around every product and service we provide, discover more about how this is achieved.