In addition we also look after our customer’s infrastructure who have taken a managed service option.
Functions and services include:
- Customer help desk providing telephone and online support.
- Remote hands & eyes for data centre customers.
- Pre & post sales technical support.
- Pro-active management of faults.
- Continual monitoring and pro-active management of our network.
The main aim of our NOC is to ensure customers get the best levels of support, service and availability from our solutions and services.
For more information about incident management, download our Fault Reporting and Management handbook.
The level of support (including hours of cover) will vary depending on your service and level of cover. Click here to download the details of cover for our various services. To manage or change this, contact your Account Manager for more information.
Access to the Node4 Data Centres
If you require access to our data centres for hardware installation or maintenance purposes, please raise a support ticket to arrange a visit and remember to bring photo ID with you. More details on our access control procedure can be found here.
How to Contact Node4 Technical Support
Check out our network status page to see if there is a known issue that we are working on.
All technical support queries should be accompanied by a support ticket. Using your unique ticket ID, you can track the progress of your incident using our online help desk system. You can raise a ticket by loging onto the helpdesk system with your username and password. We will update the ticket at key stages in the process and send you email updates as well.
If you don’t have a username yet, please email your account manager to gain access to our support systems.
You can also contact us on: 0330 008 0000 or online