Network Status

Connectivity Issues for Virgin Customers

Update 17:00 – Due to continuing issues we have changed our routing preferences to prefer a different entry/exit point in to Virgin’s network. Packet loss has now cleared. We have contacted Virgin and asked them to investigate the issue – note that this is not a Node4 network issue. We have received reports from a number of customers [...]

Planned Service Affecting Maintenance Tuesday 24th January 0:00-01:00

Update at 0:30 – This maintenance has been completed successfully. Update at 0:00 – This maintenance is about to commence. Background: Engineers will be upgrading network switches and moving some inter-switch links on our DC1 Hall 1 internet facing network. This work will improve the performance and resiliency of our DC1 network. Impact: The work requires the replacement of an internet [...]

IPStream Broadband connectivity

We are currently experiencing connectivity problems with IPStream (n4dsl) connections from some exchanges throughout the country. We have raised a fault with our provider and will update this post when more information becomes available. Update: 13:54 Most IPStream sessions appear to have reconnected and are stable. This was part of a wider issue within the BT broadband network.  If you [...]

Christmas Period Change Freeze

Dear Node4 Customers, In recognition of reduced staffing levels across the industry over the Christmas period, Node4 will be conducting a network and provisioning change freeze from 21st December through to Wednesday 4th January 2012. Throughout this period, no non-essential changes will be made to the network or the services we provide. Please ensure any change [...]

SIP Call Billing

All SIPlink invoices for October calls have now been produced and have been sent out to customers.  However, the automated CDR extracts that are usually available via FTP or the Portal will not be available this month.  Customers who wish to receive the CDRs for October can obtain the files via their account manager or [...]

New Node4 DNS Servers

Two new DNS servers are now available to customers on the Node4 network. These servers support both IPv4 & IPv6 – they will REPLACE the existing servers. The existing DNS servers will be decommissioned on Friday 13th January 2012 therefore you must update your equipment configurations to use the new servers before this date Old IPv4 [...]

NOTIFICATION OF CHANGES TO CALL TARIFFS

Please be aware that all call tariffs are due to change from 25/08/2010.   Our call charges are determined by what is set by the relevant carriers and we always aim to be consistent in our pricing to our customers. In the past we have managed to absorb many of the rate changes into our existing tariffs, [...]

  Subscribe to the Node4 Network Status feed.