ESaaS – Exceptional Service as a Standard

Friday 22nd December 2017 • 4 min read
Nicola Moss, Head of Marketing

Exceptional Service as a Standard

Recently staff at Node4 have been eagerly awaiting details of highly secretive workshops that a small group of people have put together, and finally all was revealed as a series of workshops were rolled out across the whole company over the last week, all about ‘ESaaS’

What is ESaaS?

Exceptional Service as a Standard – The motto for our company culture

ESAAS-values

Why the workshop?

We regard a strong service-led culture as one of the most important things at Node4, and ESaaS embodies that. So there’s great reason to invest time in training, delivering and reinforcing the message to all staff across the company.

The workshops were places for reflection and discussion of what good service looks like – this includes the service we provide to our customers, but also each other. They challenged people to think of what ESaaS means to them and to our customers, where it’s already being displayed and where we could improve.

After each session we chose not to give away certificates to the attendees but instead take a few fun photo booth snaps, showing who’s fully ESaaS qualified!

So why are we telling you?

It’s simple, happy staff means happy customers. Our latest NPS score of +39 shows that we’re already ahead of the game, but we are driven to do better. This won’t be the last you hear of ESaaS, so stay tuned.

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