Why you really need a Customer Contact service
This solution is for offices which operate with a large volume of inbound and outbound calls and contact. It merges all of your communications streams and consolidates them under one roof.
It offers you a consistent customer experience regardless of which channel of communication you use. Customers can choose any method of contact they wish from emailing to messaging to social media and it gets to straight to you. You never miss customer messages, heightening engagement and increasing profits.
Node4’s Customer Experiences offer 3 main services for Customer Contact – network based call routing and queuing for instant customer contact, ideal for seasonal or flash requirements, full blown omni-channel customer contact, and, call recording & compliance solutions.