Fully cloud hosted Collaboration is the next evolution in business agility.

We work with market leaders to be able to offer you cutting-edge collaboration tools, delivered on our own secure, robust MPLS network, charging you a monthly opex basis.

These secure, flexible, managed offerings integrate with Node4’s carrier grade SIP trunk platform and are delivered across Node4’s national MPLS network and enterprise-class UK data centres. Customers and partners receive carrier-grade connectivity, industry-leading performance, disaster recovery and advanced data security tools as standard.

Node4’s Workplace Experiences provides an integrated voice, video, instant messaging & presence, voicemail & integrated messaging, and mobility application suite. The Node4 Service is based upon market leading Cisco HCS technology, and as one of only a small handful of Cisco HCS certified providers, customers can be assured of our Enterprise class collaboration applications, and Node4 delivery capability.

Benefits

  • Connect any of your devices and benefit from a host of innovative collaboration tools all controlled by one service.
  • Allow remote workers to securely file share and connect easily without the need for face to face meetings
  • Enables colleagues to reach any individual anywhere, on any connected device and enjoy a consistent user experience
  • Pick up calls on the move and at the desk and transfer calls between devices
  • Easily switch between different communication methods such as instant messaging and video conferencing
  • Node4 designs, builds, pre-configures, installs and supports end users as a managed service
  • As an opex solution, customers will only pay for what they use. This provides flexibility in volume and service, catering to specific business needs.

Call reporting resource and for capacity and data analysis.

Crucial metrics on telephony can provide vital insights empowering industries to improve business and gain advantages needed to succeed. Analysis on telephony call activities, both external and internal, against departmental and individual user metrics can provide valuable information and business insight.

We work with market leaders to be able to offer you cutting-edge collaboration tools, delivered on our own secure, robust MPLS network, charging you a monthly OpEx cost with no large CapEx outlay. Identify concurrent call activity, SIP trunk utilisation or branch office consumption. Build reports that contain only the call scenarios and data statistics that matter to you, and in your required presentation format.

Constraints with holding CDR data are removed to provide customers with full access to months or years’ worth of analysis, which may be needed to meet new compliance, regulatory or audit requirements. Create automated CDR reporting and delivery by department or to individuals. Complete end user analysis, specific device, directory number, department or device pool.

Benefits

  • Identify the resource highs and lows in order to plan capacity and detect patterns across the enterprise and trends.
  • Control cost spikes and manage the call enterprise, detect inefficiencies and improve adoption of technology.
  • Report on high-level results with the ability to drill down and focus into specific data.
  • Compare departmental, user and branch data sets to analyse collective gaps and performance gains.
  • Provide compliance by extending the duration CDR data is stored, 12 months storage as standard, and extend further if required.
  • Enhance customer service by monitoring and reporting on call abandon ratios, diversion to voicemail, or unanswered calls.

Good to Know

Node4 Collaboration Experiences

For more information on our UC solutions please download our datasheet.

Node4 and Cisco on HCS

We sit down with Simon Herbert from Cisco and chat about HCS

Cool to Know

Migrate Collaboration to the Cloud

Migrate Collaboration to the Cloud

In this webinar, we’ll take a look at the potential challenges facing collaboration and how you can make it work.

Collaboration in the mid-market

Collaboration in the mid-market

Mark Phelps discusses the 2017 Mid-Market UC Deployment report statistics on how mid-sized companies can benefit from UC technology.

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The Mobile Solution Centre hits the road

A first glimpse at our newest Demo solution. And, it’s mobile!

“Businesses are looking for one unified way of working, they want flexibility and a good user interface which Node4’s UCaaS solution (powered by Cisco) enables.  It is also available as an opex solution giving significant cost efficiencies. Node4 are brilliant at what they do and are incredibly good at understanding Cisco’s technology and driving real value to their customers.”

Simon Herbert – Cisco
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