We are looking for an experienced, customer-facing Service Desk Analyst to join our Service Delivery team.
You will provide and promote a professional, high quality, customer-focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction.
Working as part of a 24 x 7 team, you will be responsible for receiving, managing and assisting in the resolution of incidents, issues and problems raised via system monitoring tools, customer-initiated tickets, calls and other means. You will ensure that tickets are managed through to resolution and closure in line with contracted SLAs.
Node4 is an exciting and invigorating workplace, as we’re continually expanding into new markets and introducing new solutions to our product range. With our own data centres and national MPLS network, our portfolio includes colocation, cloud, connectivity and unified communication solutions.