Node4 is an exciting and invigorating workplace environment as we expand into new markets and introduce new solutions into our product range. With our own UK data centres, national MPLS network and many strong USPs, our portfolio includes Colocation, Cloud, Connectivity and Unified Communication solutions.
As a result of our continued year on year growth we need to expand our Service Delivery team, and are therefore looking to recruit an experienced customer-facing Service Desk Analyst.
The successful candidate will be required to provide and promote a professional, high quality, customer focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction.
Working as part of a 24x7 team you will be responsible for receiving, managing and assisting in the resolution of Incidents, Issues and Problems raised via system monitoring tools, customer initiated tickets and calls and other means. Ensuring that tickets are managed through to resolution and closure in line with contracted SLAs.
To apply, please submit a CV and cover letter to Recruitment Manager, David Wilson at firstname.lastname@example.org.
No agencies please.