Exciting opportunity to join our team! We are looking to recruit a Cloud Support Engineer based from our Reading office. The successful candidate will be required to provide and promote a professional, high quality, customer focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction.
Working as part of a dynamic team you will be responsible for receiving, managing and assisting in the resolution of Incidents, Issues and Problems raised via system monitoring tools, customer initiated tickets and calls and other means. Ensuring that tickets are managed through to resolution and closure in line with contracted SLAs, escalating to higher authority or technical teams as required.
To apply, please submit a CV and cover letter to Recruitment Manager, David Wilson at firstname.lastname@example.org.
No agencies please.