Location: London, Reading
The successful candidate will provide and promote a professional, high quality, customer-focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction.
Working as part of a dynamic team, you will be responsible for receiving, managing and assisting with the resolution of incidents, issues and problems raised via system monitoring tools, customer-initiated tickets, calls and other means. You will ensure that tickets are managed through to resolution and closure, in line with contracted SLAs, escalating to higher authority or technical teams as required.