Apprentice Collaboration Engineer

Location: Derby Head Office

Job Description

Are you an ambitious self-starter, highly driven and eager to learn? Are you career motivated and have a desire to work within an exciting, fast-paced, growing business?

This is a fantastic opportunity to join our growing Collaboration Team. We provide communication solutions to businesses, including voice, video, contact centre and team collaboration tools. The technology in this area is constantly evolving and there is a need for motivated individuals to ensure Node4 remain at the forefront of this.

You will be fully supported within your role and training will be given in all necessary areas to enable you to fulfil your role. We see this as a development opportunity for a new member of our team to grow and develop with the business.

You will be expected to complete a Level 3 IT INFASTRUCTURE TECHNICIAN apprenticeship. The length of this apprenticeship is typically 15-18 months dependant on prior qualifications.

Key Responsibilities

  • Provide technical support to our customers via the telephone and online
  • Troubleshooting issues
  • Provision new services for customers
  • Support internal Node4 staff – helping them to get the best out of the systems we deploy
  • Data entry and management for customer systems and telephone numbers
  • In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Head of Department

Essential Skills

  • Excellent organisation skills
  • Strong communication and interpersonal skills
  • Dedicated to delivering results
  • Relationship building

Ready to Apply?

To apply, please submit a CV and cover letter to Recruitment Manager, David Wilson at
No agencies please.