Collaboration Support Engineer

Location: Derby Head Office

Job Description

N4Engage is the Collaboration division of Node4. Operating under a separate brand and management structure from the rest of the Node4 business, N4Engage aims to be a dynamic and focussed team, delivering advanced technology solutions to businesses.

As a result of our continued year on year growth we need to expand our team, and are therefore looking to recruit an additional Collaboration Support Engineer.

The role provides technical support to our customers, ranging from making additions and changes through to troubleshooting and detailed debugging. This role is varied and requires people with a logical approach to troubleshooting and the ability to quickly learn new systems and solutions.

Key Responsibilities

  • Handling of technical queries from our customers (2nd and 3rd Line Support)
  • Troubleshooting issues using several management systems and packet captures
  • Assisting with the deployment of new solutions
  • Provisioning new SIP and UC services
  • Maintaining, updating, and supporting internal and customer equipment

Essential Skills

  • Experience of installation and configuration of one or more IP telephony systems (any of the following would be extremely desirable: Cisco UCM, Microsoft Teams, Enghouse/Zeacom, Polycom)
  • Knowledge of SIP and VoIP technology
  • Experience with deploying Microsoft server technology
  • Ability to debug VoIP solutions using packet captures
  • General IP networking skills
  • Ability to communicate well with customers, in particular translating technical information into language used by non-technical people
  • Flexibility and willingness to embrace new technology
  • Analytical and customer focused
  • High attention to detail