Collaboration Support Engineer

Location: Derby

Job Description

Node4’s Collaboration team deploy, support and maintain a range of systems. These include our own SIP Trunk platform “SIPlink” and several UC and telephony products from various vendors.

The Support Engineers within the Collaboration Team provide technical support to our customers, ranging from making additions and changes through to troubleshooting and detailed debugging. This role is varied and requires people with a logical approach to troubleshooting and the ability to quickly learn new systems and solutions.

In addition, Support Engineers assist Collaboration Project Engineers during and after deployment of new systems.

Key Responsibilities

  • Handling of technical queries from our customers (2nd and 3rd Line Support)
  • Troubleshooting issues using several management systems and packet captures
  • Assisting with the deployment of new solutions
  • Provisioning new SIP and UC services
  • Maintaining, updating and supporting internal and customer equipment

Some Essential Skills

  • Knowledge of SIP and VoIP technology
  • Experience with deploying Microsoft server technology
  • Ability to debug VoIP solutions using packet captures
  • General IP networking skills
  • Ability to communicate well with customers, in particular translating technical information into language used by non-technical people
  • Flexibility and willingness to embrace new technology

Ready to Apply?

To apply, please submit a CV and cover letter to Recruitment Manager, David Wilson at
No agencies please.