Network Provisioning Engineer

Location: Derby/Any site

Job Description

As a result of our continued year on year growth we need to expand our Network Team, and are therefore looking to recruit a Network Provisioning Engineer.

Working as part of a customer facing Network Project Team you will be a key player delivering orders and working on customer projects providing end-to-end solutions comprising of WAN, LAN, WLAN, SD-WAN & Security. You will also be involved in 3rd line escalations for the Network Support Team on customer environments.

Key Responsibilities

  • Provision new Circuits as ordered by customer
  • Configuration of managed customer premises routers, switches and firewalls, as well as Datacentre core switches and routers
  • Resolve 3rd line escalated support tickets
  • Creation of handover documents for both customers and internal network support colleagues
  • Attend customer calls as part of wider project team for circuit requirements
  • Some out of office hours work will be required to support business needs
  • Updating of Network management systems, IP address management, CMDB, fault tracking and order tracking

Essential Skills

  • Excellent communication skills, both written and verbal
  • Confidence to work and communicate across a variety of audiences in a professional manner
  • Excellent time management skills and an ability to prioritize and multi-task
  • Being able to work as part of a team
  • Relevant technical competence
  • Analytical, methodical and customer service focused
  • Experience of working in regulated change management environments based on ITIL principles