Technical Account Manager

Location: Any Node4 Site

Job Description

The Technical Account Manager will work alongside a virtual account management team to co-ordinate the various Node4 teams with the view on delivering first class support. The Technical Account Manager needs to be technically hands-on to resolve escalations or complex projects.

Key Responsibilities

  • Maintain a rolling technical roadmap for each client
  • Regularly review the client’s estate and maintain documentation
  • Identify and propose mitigations to technical risks
  • Provide architectural insight to support teams
  • Own technical relationship between client and Node4
  • Identify opportunities to solve customer business needs with technical solutions
  • Provide technical support for customers to support pre-sales and post-sales processes
  • Develop innovative solutions to customer requirements
  • Conduct customer sessions, training, and workshops
  • Attend service reviews, review solutions, and deliver this in customer relevant language

Some Essential Skills

  • Proven work experience as a Technical Account Manager, or similar role
  • Solid technical background with hands on experience in similar environments
  • An ability to gasp customers’ needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Experience of VMWare and other virtualisation technologies
  • Experience of Microsoft Azure and other public clouds
  • Detailed understanding of Microsoft Windows Server Operating System

Ready to Apply?

To apply, click here to be redirected to our Careers Portal. Once you have created an account, you will be able to submit your CV and Cover Letter.

If you have any queries, please email: recruitment@node4.co.uk

No agencies please.

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