Account Manager (Desk Based)

Location: Derby Head Office


Job Description:

The Account Manager will mainly be focused and targeted on maintaining and developing run rate revenue within the allocated client base. This is achieved by providing excellent customer service through excellent communication skills and a positive attitude. Key to the role is working closely with both clients and internal teams at Node4 to create reliable and consistent relationships with colleagues and customers alike.

The Account Manager should fully understand the Node4 proposition supported by sufficient product knowledge to ensure they can develop the relationship and qualify opportunities before engaging technical resource as appropriate. Please note that this is a office based role with little requirement to visit customer sites.


Key Responsibilities

Maintain client run rate business by cross sell portfolio into accounts

Build strong pipeline of opportunities

Ensure client satisfaction by regular contact and maintaining up-to date records in CRM

Work alongside Service Delivery team to ensure clients are supported

Carry out regular customer contact that results in strong profitable business relationships

Develop and deliver business and account plans into target accounts

Own the relationship and integrity of business with customers

Provide input and feedback to assist in the delivery of effective marketing and pricing programmes

Achieve sales targets & KPI’s

Essential Skills

  • Be driven in keeping client base happy and informed, whilst maintaining data in CRM
  • Demonstrate a general understanding of Node4 solutions Colocation, Cloud, Connectivity and Collaboration
  • Demonstrate ability to uncover new opportunities within existing client base
  • Demonstrate customer facing skills and ability to control client meetings

Ready to Apply?

To apply, please submit a CV and cover letter to Recruitment Manager, David Wilson at recruitment@node4.co.uk.
No agencies please.