Cloud Engineer

Location: Welwyn Garden City


Job Description

Are you a driven and highly motivated Cloud Engineer looking to join an exciting and dynamic company? If so, you have found your new job....

Node4 recently joined forces with Secura, and we are recruiting a Cloud Engineer (Level 2) to join the Secura team in their Welwyn Garden City office.

Secura supports customers with highly secure enterprise cloud services that deliver business advantage and value. Working closely with customers to really understand their challenges and creating solutions and support that will help them achieve their goals.

Node4 and Secura are 100% committed to making our customers’ businesses better through technology and we’ve created some of the most exciting, innovative solutions and services to help us achieve this.

Key to Secura's continued success is their culture and the family atmosphere found with the team. This echoes Node4's own vision, we have a great team who not only deliver exceptional customer service but ensure that the culture is fun and family orientated. Plus, we offer amazing opportunities throughout the business with support every step of the way.


Key Responsibilities

Delivering exceptional customer service.
Proactively manage events and incidents as they arise through the Secura Service Desk.
Manage and participate in problem management.
Ensure customer SLA’s are met.
Be an authority for the Secura change management process.
Engage with 3rd party support suppliers.
Ensure customer technical documentation is maintained.
Manage scheduled maintenance tasks.
Manage technical risks to customer platforms and Secura.

Some essential skills

  • Strong interpersonal and communication skills.
  • Strong prioritisation skills.
  • Proven track record in delivering IT solutions.
  • Experience in a Managed Services role.
  • Experience supporting Microsoft Server or Linux OS.
  • Experience with scripting languages (PowerShell, Perl, PHP, VBScript etc.).

Ready to Apply?

To apply, please submit a CV and cover letter to Recruitment Manager, David Wilson at recruitment@node4.co.uk.
No agencies please.