Service Delivery Executive

Location: Derby Head Office

Job Description

Since launch in April 2004, the privately owned business has grown in turnover and profitability year on year. With our UK based state-of-the-art data centres and national MPLS Network, we have developed a range of compelling solutions forming a unique service portfolio covering data centre services, cloud, connectivity and unified communications.

We are committed to building on our growing success by meeting and exceeding customer’s expectations through continued investment in facilities, infrastructure and most importantly our team.

Key Responsibilities

Do you have a passion for delivering exceptional Customer Service?
Are you looking to join a fast growing, dynamic tech business?

We have an opportunity for you to join us as a Service Delivery Executive – this is a very customer focused role and you will be required to provide and promote a professional, high quality, customer focused service to all our customers, ensuring industry-leading levels of customer satisfaction.

This is a multi-department role that focusses on delivering excellent service for new and existing customers. You will build and develop strong relationships between targeted customers and Node4. You will act as a central point of contact for service delivery issues, including major incidents and service impacting issues.

Some Key Responsibilities

  • Provide the prime point of focus and contact for customer service issues.
  • Take the lead role in all customer service review meetings.
  • Produce regular Service Performance reports for designated customers.
  • Agree, document and ensure the subsequent delivery.
  • During major incidents take on a central coordination role.
  • Produce customer-facing Incident Reports.
  • Have a good understanding of Node4 price books and product messaging.

Ready to Apply?

To apply, please submit a CV and cover letter to Recruitment Manager, David Wilson at recruitment@node4.co.uk.
No agencies please.