Field Service Engineer

Location: Derby Head Office (with travel)


Job Description

We are looking to expand our Engagement Management team, and are therefore looking to recruit a customer-facing Field Service Engineer.

The successful candidate will be required to provide and promote a professional, high quality, customer focused service to our major account customers, ensuring industry-leading levels of customer satisfaction.

This is a multi-facetted role that focusses on delivering excellent service to a portfolio of major account customers. You will build and develop strong relationships between these customers and Node4. You will act as a key enabler for the roll-out of new services e.g. End User Devices refresh, Windows 10 / Office 365 rollout, Citrix migrations.


Key Responsibilities

The role will require significant travel to customer sites and as a result some overnight stays. – On-site service readiness activities – Development and delivery of end-user training to support new – Undertake knowledge transfer activity with the Node4 Service Desk – Proactively identify and service risks to both Node4 and the customer – Act as a mentor to the Service Desk

Some Essential Skills

  • an up to date accreditation in a recognised technical professional qualification
  • ability to understand different end customer delivery organisations and cultures
  • a good understanding of the technologies used in Node4 customer solutions
  • ability to work pro-actively and to tight deadlines

Ready to Apply?

To apply, please submit a CV and cover letter to Recruitment Manager, David Wilson at recruitment@node4.co.uk.
No agencies please.