Systems, Data and Process Manager

Location: Derby or Nottingham

Job Description

Reporting to the Head of Service Delivery, the Systems, Data & Process Manager will primarily be responsible for ensuring that Node4 make best use of the CRM, ERP and other operational systems used to manage its business.

This role will primarily focus on how records are managed and maintained in the Node4 CRM and ERP systems (currently Microsoft Dynamics CRM and Hubspot, but soon to migrate to SAP Business ByDesign and Hubspot). Focusing on system management and reporting and the quality of the data that underpin their operation, the role will encompass the ongoing monitoring, management and user training required to ensure that all system records maintain exceptional levels of data quality and functionality with a view to producing reliable and consistent reporting and operational performance to all departments within the business.

Key Responsibilities

The design, publication & maintenance of reports

The design, creation and maintenance of KPI entities and dashboards

Data quality monitoring & management

The management of data entry and system configuration

Identify areas for business process improvement

Ensure compliance with necessary accreditations/regulations

  • Experience of managing/administering ERP and CRM systems
  • Knowledge of, and capability of using reporting and data analysis tools such as Power BI, Excel, Crystal Reports
  • Demonstrable experience in a similar role, preferably in an IT business
  • The ability to maintain and develop effective relationships with key stakeholders and other senior managers

Ready to Apply?

To apply, please submit a CV and cover letter to Recruitment Manager, David Wilson at recruitment@node4.co.uk.
No agencies please.