Customer Contact Solutions - Improve Customer Experience

Why you need to invest in your Customer Experience offering

If you are a business which handles hundreds or even thousands of inbound calls each day, it is of paramount importance that your Customer Experience is a priority. You need a solution which is resilient with minimal downtime, to engage new customers, build relationships and boost your profit. With us, you can merge all of your communication streams under one roof keeping your contact streams consistent, engaging and easy to use.

Fit for any communications need

Consistency is important! You need a solution which won’t let you down. Our Customer Experiences solutions, delivered through our 100% owned infrastructure and data centres, are reliable, no matter what channels of communication you choose.

Added benefits to your business

Efficient call handling: call traffic is managed and accurately directed
Resource management: our operating system is slick so your customer contact can be flawless
Unified user experience: work with just one, usable interface with any means of communication
Self-monitor: see reports on queues and calls to monitor performance

The power of three

Our Customer Experiences solutions provide three exceptional services to help you connect with customers. Whether it’s network-based call routing and queuing for instant customer contact, full blown omni-channel customer contact, or call recording & compliance solutions you will never miss a customers’ message.

Choose one, or a combination of the three, and you’ll always be there to engage and, ultimately, boost your profit.

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Replacing traditional telephone lines with a SIP trunking solution saves money without compromising on call quality.