In response to customer feedback, we’ve made huge investments to bring you better service, cost-savings and more end-to-end IT infrastructure and services.
“Working with Node4 is revolutionising performance – we have much more bandwidth to carry out innovative and business-driving projects. The bandwidth also plays into cost optimisation, which is a key factor for the business. By enabling us to implement collaboration technologies we were previously lacking, we will see a significant reduction in travel costs.”
Group Chief Information Officer, Stagecoach
As a past customer of ours, we want to fully understand why you left us so that we can learn from the feedback and improve our services even further.
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Exceptional Service as a Standard (ESaaS) is our culture and drives our conduct, whether we’re interacting with colleagues, customers or partners.
It’s about providing a quality assured service that incorporates all the relevant legislative considerations. It’s also about understanding what our customers need and providing tailored solutions based on our expertise.
We’ve rolled out a training programme to the entire business, providing staff with the tools, techniques and language they need to consistently deliver ESaaS – so that we drive positive outcomes for businesses and their customers.
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