Housing

"As our organisation continues to grow, we needed a provider that could grow with us and ensure our digital transformation continued on an upward trajectory," Claire Sockett, Head of IT, South Yorkshire Housing Association

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Drive efficiencies, deliver better services to tenants

Work with a technology provider with experience of taking housing associations and developers further along their digital transformation journeys, offering IT solutions that maximise efficiencies, minimise costs and achieve better outcomes for tenants.

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South Yorkshire Housing Association chooses Node4 to deliver uptime and smarter services for customers

South Yorkshire Housing Association (SYHA) is accelerating its digital transformation process by replacing multiple legacy providers with a range of solutions from one provider – Node4. The move is intended to improve residents’ user-experience, without risking downtime for those who rely on the organisation around the clock.

SYHA is benefitting from Node4’s cloud-based services gateway that provides access to powerful technology solutions such as cloud, colocation, SD-WAN, backup and disaster recovery solutions. By integrating Node4 technologies SYHA are able to streamline their business while being flexible with the ability to change quickly.

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We help the housing sector to:

  • Meet tenant demand for 24×7 service, digital interactions and self-service tools.
  • Equip staff for secure mobile working, so they can work face-to-face with tenants.
  • Use data analytics to better understand tenants and deliver personalised services.
  • Support tenants as they navigate the Universal Credit process, with fast, secure access to data.
  • Keep tenants’ records safe and secure.
  • Process payments faster and more securely.
  • Realise the benefits of powerful software defined wide area network technologies.
  • Drive efficiencies and cut costs, with new applications and more integrated systems.
  • Collaborate more effectively with organisations to achieve better outcomes.
  • Use IoT to monitor buildings, anticipate issues and respond faster.
  • Modernise IT infrastructure so it supports growth and innovation, including strategies to generate income.
  • Plan a flexible roadmap for digital transformation, minimising disruption to services.


Improving Tenant Experience

We recently worked with a local housing group who wanted more control over their network, creating the necessary infrastructure for an application-based space for tenants and advanced safeguarding protection. They also wanted to replace three existing providers, with a single more flexible, agile and cost effective service.

We provided Secure SD-WAN, along with Disaster Recovery as a Service and Backup as a Service in one full management wraparound solution. The solution has enabled them to progress their digital transformation – setting the foundations for more convenient digital services for tenants.

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