Monitoring your IT and Cyber Security 24/7
At the heart of our business lies three multi-million pound facilities that operate 24/7 to monitor and protect the health and security of your critical infrastructure. They are managed by experts, cover every solution we provide you and are governed by SLAs that ensure any customer contact or perceived threat is dealt with promptly and expertly.
And what’s more, they are local. Our NOC’s are placed strategically around the UK in our state-of-the-art data centres so that you – or we – can be on hand quickly should we need to be.
Choose from four levels of support
- Level 1 – monitoring, fault and capacity management, infrastructure patching, customer support and backup.
- Level 2 – as above, plus management of operating systems, incident and operating system support, operating system patching and troubleshooting, optional object level recovery and disaster recovery.
- Level 3 – as above, plus bespoke management of database and web server software, quarterly capacity planning, security assessments and counter measures.
- Level 4 – as above, plus complex bespoke solutions including automated configuration management, managed code deployment, application performance guidance and application monitoring.
